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»Forums Index »Archive (2017 and earlier) »DTN.IQ Client Software Support »Problem with getting quotes in the morning / repeated disconnects

Author	Topic: Problem with getting quotes in the morning / repeated disconnects (3 messages, Page 1 of 1)
illuminatus7 -Interested User- Posts: 34 Joined: Jan 27, 2011	Posted: Jan 3, 2018 01:26 PM Msg. 1 of 3 Hi there, I'm using the latest version of your client and in the past couple of days I've started seeing problems in the morning with frequent reconnections. For example last night I started the IQFeed client some time after midnight Eastern time. At 7:30am ET my code subscribed to about 1800 US stocks. What followed is hundreds of cycles of disconnection/reconnection over the next 3 hours (and no quotes received during that time for most stocks) after which it seems everything became normal. This is what I see (repeatedly) in the IQFeed log: ... STATUS Connectivity 47 0 2018-01-03 07:29:47 Successful connection to quote server made. STATUS Connectivity 47 0 2018-01-03 07:29:47 Socket close called, socket valid, closing. STATUS Connectivity 47 0 2018-01-03 07:29:47 Close called, socket closed. 0 STATUS Connectivity 47 0 2018-01-03 07:29:47 Close called, socket closed. 10054 STATUS Connectivity 47 0 2018-01-03 07:29:53 No data from Level 1 server in 6s. Reconnecting STATUS Connectivity 47 0 2018-01-03 07:29:53 Stop called while feed was already disconnected. : 0 :0 : Not Connected STATUS Connectivity 47 0 2018-01-03 07:29:53 Starting Feed (0:0) STATUS Connectivity 47 0 2018-01-03 07:29:53 Initiating a login of type (2). STATUS Connectivity 50 0 2018-01-03 07:29:53 Connecting To Login Server - 66.112.148.211:60000 STATUS Connectivity 50 0 2018-01-03 07:29:53 Connecting to server (66.112.148.211) on port 60000. STATUS Connectivity 50 0 2018-01-03 07:29:53 Connect Process: Status 1. STATUS Connectivity 50 0 2018-01-03 07:29:53 Connect Process: Status 2. STATUS Connectivity 50 0 2018-01-03 07:29:53 Connect Process: Status 3. STATUS Connectivity 50 0 2018-01-03 07:29:53 Connected to server 0. STATUS Connectivity 50 0 2018-01-03 07:29:53 Setting symbol limit to 1800 STATUS Connectivity 50 0 2018-01-03 07:29:53 Processed Server 15 (66.112.148.227:60002) STATUS Connectivity 50 0 2018-01-03 07:29:53 Connection to server 0 closed. STATUS Connectivity 50 0 2018-01-03 07:29:53 Connection to server (0) closed gracefully. STATUS Connectivity 50 0 2018-01-03 07:29:53 0 products left to authenticate. Ready STATUS Connectivity 50 0 2018-01-03 07:29:53 Resetting socket in authentication thread. STATUS Connectivity 47 0 2018-01-03 07:29:53 Authentication Complete - Debug value = 1 STATUS Connectivity 47 0 2018-01-03 07:29:53 Connecting to quote server (66.112.148.227, 60002). STATUS Connectivity 47 0 2018-01-03 07:29:53 Login Initiated without IQ32.dll STATUS Connectivity 47 0 2018-01-03 07:29:53 Successful connection to quote server made. STATUS Connectivity 47 0 2018-01-03 07:29:53 Socket close called, socket valid, closing. STATUS Connectivity 47 0 2018-01-03 07:29:53 Close called, socket closed. 0 STATUS Connectivity 47 0 2018-01-03 07:29:53 Close called, socket closed. 10054 STATUS Connectivity 47 0 2018-01-03 07:29:59 No data from Level 1 server in 6s. Reconnecting STATUS Connectivity 47 0 2018-01-03 07:29:59 Stop called while feed was already disconnected. : 0 :0 : Not Connected STATUS Connectivity 47 0 2018-01-03 07:29:59 Starting Feed (0:0) STATUS Connectivity 47 0 2018-01-03 07:29:59 Initiating a login of type (2). ... On my side of the code I get SERVER DISCONNECTED messages periodically. Furthermore, my code has the logic that if it doesn't receive any quotes for a stock within 40 secs, it unsubscribes and resubscribes. It looks like my code did a total of 300,000 subscription requests this morning as it just wasn't getting any prices. Thoughts? Does this look like some kind of race condition caused by my repeated unsubscriptions/subscriptions? Giving your API 40 secs to return data for 1800 securities doesn't sound that aggressive to me. Thanks
illuminatus7 -Interested User- Posts: 34 Joined: Jan 27, 2011	Posted: Jan 4, 2018 10:12 AM Msg. 2 of 3 Btw, I stopped by unsubscribing & subscribing when prices are missing but I still see regular SERVER DISCONNECTED messages in the morning until 8:10am ET.
DTN_Stephen -DTN Guru- Posts: 453 Joined: Aug 22, 2014	Posted: Jan 4, 2018 10:46 AM Msg. 3 of 3 We would like to get additional details about your account so that we can work on a resolution. Please contact us at support@iqfeed.net with your Login ID. You can also start a Live Chat with us at www.iqfeed.net or feel free to contact us at 1-800-779-7299. Stephen Shockey \| Telvent DTN LLC \| Trading Markets \| United States \|Customer Service Technical Support Email: support@iqfeed.net