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»Forums Index »Archive (2017 and earlier) »DTN.IQ Client Software Support »IQFeed Didn't Automatically Reconnect
Author Topic: IQFeed Didn't Automatically Reconnect (2 messages, Page 1 of 1)

Raffi
-Interested User-
Posts: 1
Joined: Dec 8, 2016
Posted: Dec 8, 2016 12:23 PM          Msg. 1 of 2
What do I do in this scenario: IQFeed for whatever reason lost it's connection. It happens, but it always reconnects by itself automatically...until today. I got this message on my NT logs tab, as well as in my trace file:

"Error Code:10038 Error Msg:An operation was attempted on something that is not a socket."

What do I do when I have live orders? Is there a workaround to force a reconnect manually?

I'm using version 5.2.3.0.

Help!

DTN_Stephen
-DTN Guru-
Posts: 453
Joined: Aug 22, 2014
Posted: Dec 8, 2016 12:58 PM          Msg. 2 of 2
Please upgrade your client to IQ Feed client 5.2.5.0

http://www.iqfeed.net/iqfeed_client_5_2_5_0.exe

We would also like you to contact us either through our chat feature on our website iqfeed.net or contact us at (800) 779-7299.

This will allow us to further research your problem.
Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net
 

 

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