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»Forums Index »Archive (2017 and earlier) »DTN.IQ Client Software Support »IQ Feed 5.2.1.0 Stopped Working Yesterday

Author	Topic: IQ Feed 5.2.1.0 Stopped Working Yesterday (3 messages, Page 1 of 1)
Puzzled -Interested User- Posts: 1 Joined: Apr 6, 2016	Posted: Apr 6, 2016 03:13 AM Msg. 1 of 3 Can any one help? IQ Feed Stopped working for no reason yesterday. I tried IQConnect Diagnostics. However, this failed to connect to IQ Feed or to validate steps apart from registering the application. Here is the log file: Current Log Levels,Connectivity,Information,Admin Current IQFeed Version,5.2.1.0 STATUS Connectivity 9832 0 2016-04-06 08:49:32 Getting login from registry: XXXXXX STATUS Connectivity 9832 0 2016-04-06 08:49:42 Getting Password from registry: (8 characters) === IQConnect Log File Opened On Wed Apr 06 08:52:35 === Current Log Levels,Connectivity,Information,Admin Current IQFeed Version,5.2.1.0 STATUS Admin 7720 0 2016-04-06 08:52:36 Socket Error Sending to Admin Socket on Launch: 10057; A request to send or receive data was disallowed because the socket is not connected and (when sending on a datagram socket using a sendto call) no address was supplied. === IQConnect Log File Opened On Wed Apr 06 08:53:10 === Current Log Levels,Connectivity,Information,Admin Current IQFeed Version,5.2.1.0 STATUS Admin 9520 0 2016-04-06 08:53:11 Socket Error Sending to Admin Socket on Launch: 10057; A request to send or receive data was disallowed because the socket is not connected and (when sending on a datagram socket using a sendto call) no address was supplied.
DTN_Robert_Carrillo -Interested User- Posts: 6 Joined: Apr 25, 2007 -DTN Technical Support-	Posted: Apr 6, 2016 03:16 AM Msg. 2 of 3 Thank you for your post. We'll investigate and advise ASAP. Robert Carrillo support@iqfeed.net support@dtniq.com support@prophetx.com Trading Markets Customer Service 1-800-397-7000
DTN_Tim Walter -DTN Guru- Posts: 1238 Joined: Apr 25, 2006	Posted: Apr 6, 2016 04:54 AM Msg. 3 of 3 Good morning, A few different anti-virus companies rolled out updates yesterday and in a few cases it reset permissions for the IQFeed application. We have had success just adding IQFeed into the anti-virus's trusted programs to resolve these issues. If you are having trouble though, please feel free to give us a call and we can try to help walk you through it. Tim