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»Forums Index »Archive (2017 and earlier) »DTN.IQ Client Software Support »Why do you bill credit card wrongly and do not answer?

Author	Topic: Why do you bill credit card wrongly and do not answer? (4 messages, Page 1 of 1)
datatest -Interested User- Posts: 23 Joined: Feb 29, 2012	Posted: May 4, 2012 06:16 AM Msg. 1 of 4 Hello On March 2nd I wrote your representative in a mail: "Therefore for the moment I would like to buy the basic service only for one month, without any automatic prolongation." Your representative wrote back: I will make sure that is setup for you. What happened: I am billed the 2nd month too. I wrote your representative beginning of the week to refund the money and make sure the billing is stopped, but never got an answer. Is this normal? best regards
DTN_ToddH -DTN Guru- Posts: 287 Joined: Oct 6, 2011	Posted: May 4, 2012 07:41 AM Msg. 2 of 4 Hello Datatest, If you would email me your user id at Support@IQfeed.net with Attn: Todd in the subject line, I would be glad to look into this and get you a timely response. Thank you.
DTN_ToddH -DTN Guru- Posts: 287 Joined: Oct 6, 2011	Posted: May 4, 2012 09:25 AM Msg. 3 of 4 This issue was resolved agreeably. Feel free to contact us further at Support@IQFeed.net , if needed.
DTN_ToddH -DTN Guru- Posts: 287 Joined: Oct 6, 2011	Posted: May 4, 2012 09:25 AM Msg. 4 of 4 This issue was resolved agreeably. Feel free to contact us further at Support@IQFeed.net , if needed.