mefTrader
-Interested User-
Posts: 32
Joined: Aug 19, 2010
|
Posted: Oct 13, 2011 05:48 AM
Msg. 1 of 3
I am using MC 7.0 with IQ Feed 4.7.0.9
I am having problems with the Data Feed staying up to date - I have over 30 workspaces - FOREX, Commodities
For example the current compuer clock is 13th of Sept 5:33 (UTC-5) but for the AUDUSD the last candle is on 12th , 20:00
See the attached pic.
I have talked to MC and they seem to suggest it is a Data Feed issue?
What things can I check with my IQ Feed?
File Attached: 2Hourly_Missing_Candles.jpg (downloaded 1819 times)
|
mefTrader
-Interested User-
Posts: 32
Joined: Aug 19, 2010
|
Posted: Oct 13, 2011 05:55 AM
Msg. 2 of 3
After pressing CTRL+R to refresh the chart I get the data now
What can I do to keep the data live?
File Attached: 2Hourly_Missing_Candles_CTRL_R.jpg (downloaded 1780 times)
|
DTN_CurtisT
-DTN Technical Support-
Posts: 323
Joined: Jun 14, 2007
|
Posted: Oct 13, 2011 06:34 AM
Msg. 3 of 3
Hello mefTrader, can you contact us here directly in Customer service so we can take a look at your account. If you are having to manually refresh the chart it may be due to not being signed up for a FOREX Package, as we do not provide delayed FOREX. Please contact us here either by phone at 800/397-7000, by email at support@iqfeed.net, or by Technical Support Chat located on our website @ http://www.iqfeed.net. Thanks. Curtis Thompson support@iqfeed.net support@dtniq.com Trading Markets Customer Service 1-800-397-7000 x3614
|