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"And by the way, have to say this. I love the IQFeed software. It's rock solid and it has a really nice API." - Comment from Thomas via RT Chat

"I use IQ Feed, Great stuff as far as data analysis information, storage and retrieval is concerned." - Comment from Public Forum

"Everything is working great with the API. I love it." - Comment from Calvin

"I just wanted to let u know that your data feed/service is by far the best!!! Your unfiltered tick data is excellent for reading order flow and none of your competitors delivers this quality of data!" - Comment from Peter via Email

"I "bracket trade" all major news releases and I have not found one lag or glitch with DTN.IQ feed. I am very comfortable with their feed under all typical news conditions (Fed releases, employment numbers, etc)." - Comment from Public Forum

"I started a trial a few weeks back before the market went wild. DTN.IQ didn’t miss anything and beat my other provider. I decided to stay with you because of the great service through all the volatility." - Comment from Mike

"Can I get another account from you? I am tired of ******* going down so often" - Comment from George

"Thank you so much - awesome feed, awesome service!" - Comment from Greg via Email

"If you are serious about your trading I would not rely on IB data for serious daytrading. Took me a while to justify the cost of IQ Feed and in the end, it's just a 2 point stop on ES. Better safe than sorry" - Comment from Public Forum

"I just wanted to let you know how fast and easy I found it to integrate IQFeed into our existing Java code using your JNI client. In my experience, such things almost never go so smoothly - great job!" - Comment from Nate

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»Forums Index »Archive (2017 and earlier) »DTN.IQ Client Software Support »Customer Tech Support?

Author	Topic: Customer Tech Support? (5 messages, Page 1 of 1)
stargazer -Interested User- Posts: 8 Joined: Jun 28, 2006	Posted: May 16, 2008 10:17 AM Msg. 1 of 5 Is anyone working in Customer Service? I've sent 2 emails yesterday regarding the problem I'm having re-installingthe IQFeed software and there's been no response. No data feed - No trading! Dave
DTN_SarahS -DTN Evangelist- Posts: 195 Joined: May 31, 2007	Posted: May 16, 2008 10:29 AM Msg. 2 of 5 Hi Dave- My apologies, our email system has been down and it's been a mess getting to the emails coming in. What sort of trouble have you had installing IQ Feed? I will email you at the address listed on the forums, or if you like, please call support at 1-800-763-9959. Kind regards, Sarah DTN Trading Markets
stargazer -Interested User- Posts: 8 Joined: Jun 28, 2006	Posted: May 16, 2008 10:43 AM Msg. 3 of 5 Problems started when I upgraded winXP to service pack 3. Major problems with this upgrade - Beware - research before you upgrade. Had to restore to a previous point in time. Got most of my programs, devices working. But IQ feed won't re-install correctly. I sent complete details in the emails. Tried re-install about 8 times. Do you have my emails now? Then I will call support. Dave......
DTN_SarahS -DTN Evangelist- Posts: 195 Joined: May 31, 2007	Posted: May 16, 2008 10:47 AM Msg. 4 of 5 Dave, I do not have your emails that I can trace at the moment. I have just installed XP Service pack 3 this week with no isses. I will wait for your call. Sarah
David -DTN Evangelist- Posts: 113 Joined: May 7, 2004 I'd rather be...	Posted: May 16, 2008 02:25 PM Msg. 5 of 5 FWIW: I have installed the SP3 on three machines, two that have installed and run the new IQFeed client 4.4.0.3. I found no issues. One machine was recently purchased the other several years old with a long list of Win updates. On a new install like this I always do a full reboot of the system (power-down, not just a restart) before doing the download and install from M$. I also do a 'CHKDSK' on it to make sure that the hard drive structure is OK. To do so go to properties on the boot drive (right mouse click on the drive in Windows Explorer) and select Tools tab then under Error-checking click on "Check Now". The next time the system is started it does its checking and repairing if necessary. On Vista I finally had to replace the computer with one that has WinXP - too many issues kept coming up - I did like the new interface and many of its new features, I did 'want' it to run OK. However I could not even get it to install the first service pack for Vista - this on a 2 week old computer from Dell - so I gave up and went back to WinXP. GL! David *IQXP Software* http://www.iqxp.com LiveWire Update Service PO Box 1417 Fairfield, IA 52556 641-472-8393 http://www.livewire-cablesoft.com/