What is the problem with OPRA and PHLX index data, I am not getting any data so far in 2008

Have you guys messed up the permissioning on my or all accounts at year end, or is there really a problem with the data. Every few months these various indices keep dying because you reorganize your data structures and never seem to put the puzzle fully back together. I do not appreciate missing now a week of RUT.X (Russell 2000 Index) data due to sloppiness.

Please ask Jay to investigate whether the problem is at the data side and I will call support in the morning about my account. My January bills still show fees for both OPRA and RT PHLX specifically, though I can see from my data server (tradestation 2000i), I am no longer permissioned for realtime data on the satellite receiver. Similar situations have unfortunately happened in blanket manner with all subscribers on these index categories in the past so I am reporting it here. I cannot imagine I am the only client to have been affected, there is usually a numbers of us.

Thank you for your prompt response.

Joe

I am checking into this and will post here with any information as soon as possible.

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Ken Heinze, Market Access Customer Service

Please note all day has passed and I am still not able to activate my OPRA_INDEXES or PHLY_INDEXES data collection template in my server, please make sure you keep sending fresh permissions tonight or whatever to turn them on.

Thanks

Joe

Hi Joe,

Thank you for your patience. The databases show in the codes sent to your receiver this morning, and the start and end dates are correct on your account. I will again send these out to the receiver, if for some reason it is dropping programming, then there could be a signal issue. Have you checked your receiver stats? Errors climbing or low signal level? It may be better to call in to support so that we may go over this on the phone.

Have you rebooted your computer or the databox at all today? Has it been giving you any other sort of issue recently?

Kind regards,

Sarah
DTN Trading Markets

Joe, go ahead and shut down Tradestation now, and bring it back up. It will need to be restarted to pick up the databases.

Sarah

Hi Sarah,

Please let me know what has happened. The last time we spoke 2 weeks ago you said you were sending me a replacement reciever after you verified the two tables were working properly and the receiver was set to receive all my many subscriptions.

I left a message with Ken for you a week ago and have not yet received a phone call or the hardware.

I called today and just got voicemail.

Please post the current status of this issue.

Hi Joe,

I just tried to call you at the phone number listed on your account, a lady said that we have the wrong number.

UPS shows that the databox was delivered this morning, at 10:24am, and it was signed for.

Sorry for the delay, it took a re-install of the Chameleon software I was using for testing for the database tables to show, but that unit is authorized for both the Philly Indexes and OPRA.

Give me a call at 1/800-485-400 ext 3280 when you can.

Kind regards,

Sarah

Sarah please give me a call, I got the new receiver hooked up and I want you to activate it.

Thanks,

Joe